# Support centre · Đọc Sớ

Source: https://docsoviet.com/en/support/
Language: en
Status: App status: preparing to launch. No official store links yet.
Support: xinchao@docsoviet.com

WE ARE HERE TO HELP

# How can we help?

Find answers to common questions about using Đọc Sớ.

Does Đọc Sớ replace traditional ritual guidance?+

Đọc Sớ helps you find and read ritual prayers. Customs may differ by region, family and religious community. Consult someone knowledgeable when needed.

Why can’t I hear the reading?+

Check media volume, audio output and your internet connection. If using a Bluetooth speaker, confirm it is connected to your phone and try again.

Why am I not receiving lunar reminders?+

Check notification permissions, Do Not Disturb and background activity restrictions on your phone. Check the lunar date and reminder time selected in the app.

Where can I download the app?+

Đọc Sớ is preparing to launch. Official App Store and Google Play links will be added to the download page.

How do I delete my information or account?+

See Delete account & data for the scope of requests and details to prepare. Contact support at xinchao@docsoviet.com.

CONTACT ĐỌC SỚ

### Help us help you

Have your app version, phone model and a description of the issue ready.

Do not share passwords or verification codes.

Support email:[xinchao@docsoviet.com](mailto:xinchao@docsoviet.com)

[Account & data →](https://docsoviet.com/en/delete-account/)